Skip to main content
Search

Online service support

Help with your online account

As an Old Mutual Wealth customer, you automatically have your own online account in our online Customer Centre.

Your online account allows you to see how your money is performing, all in one place and with no paperwork to worry about. So you can make the most out of your online Customer Centre account, we're here to help you every step of the way.

Have you been upgraded to our new technology?

If you've moved to our new technology, please use your dedicated Customer Support Hub to help answer all of your questions instantly. 

Visit my Customer Support hub

How can we help?

How do I activate my account?

Activating your account takes less than 7 minutes and involves 3 simple steps. Find out more so you can stay up to date with your investments today.

Activate my account now

What can I do on my account?

Find answers to some of the questions we’re most frequently asked about our existing technology platform, including online account and transaction support.

Read questions and answers

How do I make changes to my funds?

There are different options for changing your funds on the online Customer Centre, so we've demonstrated them in our helpful user guides.

View user guides

Can we answer your question?

If you can't find the support you need, please contact your financial adviser, email us or call on our freephone number 0808 171 2626.

Stop and think: stay safe from scams

Coronavirus has led to a rise in fraudsters who are impersonating Quilter and other financial service providers. To become scam smart and avoid the risk of losing money, our financial risk experts are urging all customers to review our guidance. Take 4 minutes now to protect your future and keep your finances safe and secure, by visiting our dedicated stay safe page on Quilter.com.