Print Share

We’re upgrading the security of your online account

Keeping your data secure is extremely important to us. To better protect you, over the next couple of months we are planning to upgrade the security on your online Customer Centre account. We’ll take care of everything for you and the upgrade means you’ll automatically benefit from some new security features.

1.  A new-look login for your online account

Because of the enhanced security, you may notice the webpages you see when you log in will look slightly different to what you’re used to.

2. When you first log in after the security enhancements we’ll ask you to confirm your phone number

If your phone number has changed since you registered with us, or you want to use a different number (a mobile number is best), you’ll be able to change it in a few simple steps by answering the security question you set up when you opened your account.

3. To check it’s you, we’ll send you a code when you make a transaction

Similar to the security method used by many banks, in future when you carry out certain transactions (such as if you forget your password), to check it’s you we’ll send you a code (by either text or voice message) which you simply enter into a box on the screen to complete the transaction.

Apart from the extra security and new-look login pages, nothing else will change. Once you’ve logged in to your account you’ll still benefit from the same features and have the same view of your investments as you enjoyed before, with the peace of mind of enhanced protection.