Share
Print
Print Share

ONLINE CUSTOMER CENTRE

ONLINE CUSTOMER CENTRE AVAILABILITY

The below table details when our online Customer Centre will be unavailable, or will have limited functionality, due to service improvements or maintenance. We thank you for your patience whilst we complete this essential work.

Please note that this information is subject to change at short notice. 

Weekend Known Services Affected Downtime

1st/2nd February

Online Customer Centre unavailable

6am to 6pm Saturday and 8am to 6pm Sunday

8th/9th February

Online Customer Centre unavailable

11am Saturday to 9am Monday

15th/16th February

Online switching and redirection services for:

  • Individual Savings Account (ISA)
  • Collective Investment Account (CIA)
  • Collective Retirement Account (CRA)
  • Collective Investment Bond (CIB)

12am to 11.30pm Saturday

20th February

Online Customer Centre unavailable

7.00pm to 9.45pm Thursday

22nd/23rd February

Online Customer Centre unavailable

11.59pm Friday to 9am Monday

29th February/1st March

Fully available

N/A

7th/8th March

Online switching and redirection services for some customers for:

  • Individual Savings Account (ISA)
  • Collective Investment Account (CIA)
  • Collective Retirement Account (CRA)
  • Collective Investment Bond (CIB)

8am to 8pm Sunday