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ONLINE CUSTOMER CENTRE

Coronavirus – we are here to help you.

Visit our live support hub and let us keep you up to date and fully informed.

 

ONLINE CUSTOMER CENTRE AVAILABILITY

The below table details when our online Customer Centre will be unavailable, or will have limited functionality, due to service improvements or maintenance. We thank you for your patience whilst we complete this essential work.

Please note that this information is subject to change at short notice. 

Weekend Known Services Affected Downtime

5th March

Online Customer Centre unavailable

6.00pm to 8.00pm Thursday

7th/8th March

Online switching and redirection services for some customers for:

  • Individual Savings Account (ISA)
  • Collective Investment Account (CIA)
  • Collective Retirement Account (CRA)
  • Collective Investment Bond (CIB)

8am to 8pm Sunday

19th March

Online Customer Centre unavailable

7pm to 10pm Thursday

4th/5th April

Online Customer Centre unavailable

6pm Saturday to 12.01am Monday