|Will there be any changes to your platform charges as a result of the fund suspensions?
||No, our products and platform functionality continue to operate during this time with transactions working around the suspended fund.
|Will the fund still be valued as part of my investment?
||Yes. The value of units in any property fund will be included in the overall value of your investments shown online or in your statements. At the moment, the suspended funds will still be priced each day and we will provide an update if this changes.
|Can I still invest in, or top up, these funds?
||Not while they are suspended. If we receive an instruction including any property fund we will ask for a revised fund choice.
Can I request a switch to restructure/realign my portfolio or to change all of my funds?
|Yes, but any property fund will be excluded from the transaction.
|What happens if I am using automatic rebalancing or phased investment options?
If your phased investment instruction includes any property fund the instruction will be cancelled for all funds and cannot be restarted until the suspension is lifted. We will contact you and your adviser to request an alternative instruction.
If your automatic rebalancing instruction includes any property fund the instruction will be cancelled for all funds and cannot be restarted until the suspension is lifted. We will automatically restart these for you at that time.
|What if I am paying Direct Debits into these funds?
Any part of a Direct Debit payment that is currently allocated to any property fund will instead be allocated to a cash holding while the fund is suspended. We will not automatically switch the money that has accumulated in the cash holding during the suspension period into any property fund once the suspension is lifted.
The type of cash holding will depend on the investment:
- If you hold a Collective Investment Account or Individual Savings Account – Cash Deposit.
- If you hold a Collective Retirement Account – The BlackRock Cash fund.
Redirections (changing your Direct Debit instructions)
The cash holding may not be suitable for your long-term investment needs. If you want to redirect your Direct Debit to other funds, you can provide us with new instructions, as long as the alternative funds are not suspended.
We will continue to pay into your pre-suspension fund choice once the suspension is lifted, except if you have provided us with a new instruction since then.
It is important that you speak to your financial adviser before making any investment decisions.
|Can I still take withdrawals (Not CRA)?
||You can still take withdrawals from other funds in the investment but not from any property funds.
|Can I start taking my pension benefits? (CRA only)
||Benefits cannot normally be taken from your Old Mutual Wealth pension before you have reached the normal minimum pension age (NMPA) of 55 (or any earlier protected pension age or ill-health early retirement age).
If you have reached this age, and you wish to start taking any benefits for the first time (such as a pension commencement lump sum (PCLS), drawdown income or life time annuity income), we will pay benefits from any part of the account (excluding the value held in the suspended fund), where permitted by legislation, pensions rules and the terms and conditions of the account.
If you do not have enough money in any other fund(s) to meet your request, we may pay the full amount of your unsuspended fund(s) to you and defer paying the remaining amount until the funds unsuspend.
Therefore, for example, if you wanted to use the whole of your Old Mutual Wealth account to purchase a life time annuity, and you hold assets in a suspended fund, you will need two separate lifetime annuity contracts (subject to the provider’s minimum purchase price) to cater for the two separate Old Mutual Wealth payments.
The full value of the account can still be viewed daily (including the value held in the suspended fund, using the available price on the day), however any withdrawal requests, whether for regular income or an ad hoc lump sum, will only be made using unsuspended funds.
|I am already taking pension income. Can I take a one-off withdrawal from my pension? (CRA only)
||If you are already taking pension income from your CRA and wish to take a further one-off withdrawal, we will try to take the withdrawal amount from any other (unsuspended) fund(s) in your account. If you do not have enough money in any other fund(s), if permitted by our terms, we may pay the full amount of your unsuspended fund(s) to you and defer paying the remaining amount until any property fund is unsuspended.
|Are my regular automatic withdrawals affected? (Not CRA)
||These withdrawals will be unaffected because we will raise the withdrawal amounts by selling units from the other funds in the investment. Where this is not possible, we will contact you as soon as we can to let you know.
Are my existing pension income payments affected? (CRA only)
These will be unaffected because we will raise the income payments by selling units from the other funds in your account.
If you have any questions about using our tax-efficient regular income options, please speak to your financial adviser, or call our Customer Contact Centre on Freephone 0808 171 2626.
|Am I able to close my account/bond? (Not CRA)
This is possible, but we can only sell units from the funds which are not suspended. We will send you the proceeds from the sale of non-suspended funds in the normal way. Once the suspension is lifted, we will sell any property fund and send you the proceeds to complete the closure.
If you are closing a Collective Investment Bond we will issue the appropriate Chargeable Event Certificate, including the value of any property fund as at the date the other funds were sold. After the suspension is lifted and we are able to send you the proceeds of the fund, we will issue a replacement Chargeable Event Certificate.
|What happens on the death of an account/policy holder?
If the policyholder is the last life assured on the account then we would close the whole account, including any property fund and pay out the full proceeds, using the available price we have on the day of that transaction.
We would close the whole account, any property funds, and pay out the full proceeds, using the available price we have on the day of that transaction.
When an accountholder dies, the CIA/ISA will remain invested and the investments can then be passed on to a new owner as required.
|Can I transfer my ISA or CIA?
This will depend on whether the transfer is by re-registration or cash.
Suspended funds can be re-registered to another provider, provided that they are willing to accept them, but as the fund suspension applies across the industry, the new provider will not be able to sell it until the suspension is lifted.
CIA – We can transfer the cash proceeds from all other funds held in the account, but we will not be able to send the proceeds from any property fund until the suspension is lifted.
ISA - It is not possible to complete a cash transfer, because we will not be able to sell any property fund and we cannot carry out partial transfers.
|Can I transfer my CRA pension to another provider?
This will depend on whether the funds within your pension being transferred are uncrystallised or crystallised. Please speak to your financial adviser who can provide more information and advice about this.
Transferring an UNCRYSTALLISED arrangement to another provider
This is possible if the new provider can accept the transfer in instalments. The first instalment will include the value of all units apart from any Property funds. We will send the value of any property fund units to the new provider once the suspension is lifted.
However, if you have a scheme-specific (greater than 25%) pension commencement lump-sum entitlement and/or protected pension age, it is not possible to make a partial transfer and retain the entitlement. Therefore, we would not normally complete such a transfer until the fund suspension is lifted.
Transferring a CRYSTALLISED account to another provider
As it is not possible to make a partial transfer of a crystallised (drawdown) pension arrangement to another provider, we cannot complete this transaction until the fund suspension is lifted.
|What will happen with any distributions received in respect of suspended funds?
These will be added to the largest non-suspended fund in your investment.
For ISA and CIA, if you have opted for income to be paid to you, any distributions we receive for any property fundwill still be included in your income payments.
|What will happen to fund manager rebates?
Rebates are a form of discount we receive from some fund managers. If your investment is on our latest charge basis (Charge Basis 3), these will largely be passed on to you in the form of additional units.
Where you normally receive rebates, these will continue to be received in respect of any property fundbut they will be added to your largest unsuspended fund holding.
|Will the adviser servicing fees I pay be affected?
||These will be unaffected if we can raise the fee payments by selling units from the other funds held in your investment.