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For some providers of protection products, paying a claim is where it starts and stops - we want to do more.

There for You is provided by RedArc, a specialist in helping people for over 15 years. Their team of telephone based Personal Nurse Advisers, who are highly trained and experienced in different specialist fields, provide emotional support, practical advice, explanations and information.

Second medical opinion

If you want a second opinion following a diagnosis or recommendation for treatment your Personal Nurse Adviser can help determine the benefits this will provide. The nurse can arrange for a face to face consultation with an NHS or private sector consultant in the UK, Channel Islands or Isle of Man and after the consultation help you understand the results and decide on an appropriate way forward. They will also be there to provide ongoing emotional support and practical advice on how to cope with your condition.

Serious illness

If you or a member of your immediate family is diagnosed with a serious illness a Personal Nurse Adviser can help you to understand the condition and its implications. They can provide books, factsheets, DVDs and CDs, as well as helping you find any special equipment you may need and ensure you get best use of the NHS and charities.

In addition, if they feel it is clinically necessary, a Personal Nurse Adviser can arrange for additional specialist support for a range of conditions including Cancer, Heart problems, Stroke and Multiple Sclerosis.

After hospital care

After an operation or stay in hospital a Personal Nurse Adviser can tailor a ‘Get well stay well’ plan for you and continue to give ongoing support and practical advice. This can include information on further mainstream services, advice on home adaptations and therapies such as physiotherapy, acupuncture and hypnotherapy.

Mental health

Stress and depression can be just as debilitating as the conditions covered under our critical illness products. A combination of the advice and support of a trained Personal Nurse Adviser and external counselling can help you and your family to cope effectively with these conditions as well as others such as obsessive disorders or the effects of a traumatic event, for example an assault.


A Personal Nurse Adviser can offer the much needed combination of emotional support and practical advice after a bereavement, including supporting parents with their child’s grief as well as their own. They may also arrange for bereavement counselling or complimentary therapy.

Long term/old age care

Finding care for a parent or relative can be a daunting and difficult experience, but the Personal Nurse Adviser can help you find the a suitable care or nursing home and provide information on specialist equipment, home adaptations and the financial implications. It’s an emotional time too, so the same Personal Nurse Adviser is there to provide the emotional support needed to help the person moving into care or their family cope.