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Making a life insurance claim

If you need to make a claim on a life insurance policy because someone has died, the first step is to contact us. We’ll give you support to make the process as straightforward as possible. We’ll send you a claim form for you to complete, and talk you through what happens next.

What happens when you contact us?

To begin with we will need your details and the number of the policy you wish to claim on. We’ll talk you through the process of making a claim and let you know what we will need from you. Here are some of the things you can expect us to ask you for:

  • The death certificate.
  • Evidence of the date of birth of the person who has died (if we have not had this before).
  • Evidence of ownership of the policy (we will discuss this with you). 
  • Completion of a form for us to make the payment. 

Who can make a claim?

Policyholders, or the executors or administrators of the will can contact us about making a claim.

If your policy is not included in this section or you have further questions please contact us.