All firms regulated by the Financial Conduct Authority (FCA) are required to publish details of complaints, where the total number is over 500 in either, or both, of the six-month periods of January to June and July to December. In fact, we have taken the decision to publish all complaints data on our website regardless of whether the total number of complaints is over 500. We also share this information with the FCA.
We report these details using a prescribed format and terminology which the whole industry must use. To help your understanding of the reports, here are a few points to bear in mind.
The companies we report on
We report on two companies. Below are the products each company provides:
- Old Mutual Wealth Ltd provides our Collective Investment Account and our ISA.
- Old Mutual Wealth Life & Pensions Ltd provides the Collective Retirement Account and the Collective Investment Bond.