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Complaints publication report

Firm name: Old Mutual Wealth Life & Pensions Ltd
Group: (if applicable): Quilter plc
Other firms included in this report (if any): N/A
Period covered in this report: 1 January to 30 June 2019
Brands/trading names covered: N/A

 

 

Number of complaints opened by volume of business

 

 

 

Product / service grouping

 

Provision (at reporting period and end date) per 1000 policies in force

 

Intermediation (within the reporting period)

 

Number of complaints opened

 

Number of complaints closed

 

Percentage closed within 3 days


Percentage closed after 3 days but within

8 weeks

 

Percentage upheld

 

Main cause of complaints opened

 

Banking and credit cards


Not applicable

 

Home finance

Not applicable

 

Insurance and pure protection

Not applicable

 

Decumulation and pensions

4.67

N/A

844

777

50%

50%

58%

Errors/not following instructions

 

 

Investments

1.95

N/A

60

69

25%

75%

64%

Errors/not following instructions

 

 

Credit related


Not applicable

 

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