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Complaints publication report

Firm name: Old Mutual Wealth Life & Pensions Ltd
Group: (if applicable): Quilter plc
Other firms included in this report (if any): N/A
Period covered in this report: 1 July to 31 December 2019
Brands/trading names covered: N/A

 

 

Number of complaints opened by volume of business

 

 

 

Product / service grouping

 

Provision (at reporting period and end date) per 1000 accounts in force

 

Intermediation (within the reporting period)

 

Number of complaints opened

 

Number of complaints closed

 

Percentage closed within 3 days


Percentage closed after 3 days but within

8 weeks

 

Percentage upheld

 

Main cause of complaints opened

 

Banking and credit cards


Not applicable

 

Home finance

Not applicable

 

Insurance and pure protection

Not applicable

 

Decumulation and pensions

2.58 per 1000 accounts in force

N/A

497

570

42.6%

56.1%

62.2%

Errors/not following instructions

 

 

Investments

1.47 per 1000 accounts in force

N/A

46

57

26.3%

70%

59.6%

Errors/not following instructions

 

 

Credit related


Not applicable

 

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