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Complaints publication report 

Firm name: Old Mutual Wealth Life Assurance Ltd
Group: (if applicable): Quilter plc
Other firms included in this report (if any): N/A
Period covered in this report: 1 July to 31 December 2018
Brands/trading names covered: N/A

 

 

Number of complaints opened by volume of business

 

 

 

Product / service grouping

 

Provision (at reporting period and end date) per 1000 policies in force

 

Intermediation (within the reporting period)

 

Number of complaints opened

 

Number of complaints closed

 

Percentage closed within 3 days


Percentage closed after 3 days but within

8 weeks

 

Percentage upheld

 

Main cause of complaints opened

 

Banking and credit cards

 

Not applicable

 

Home finance

 
Not applicable

 

Insurance and pure protection

 

5.82

            N/A

390

395

29%

70%

26%

Errors/not following instructions

 

Decumulation and pensions

 

2.33

             N/A

197

179

31%

69%

54%

Delays/timescales

 

 

Investments

 3.03

N/A

132

122

35%

64%

43%

Errors/not following instructions

 

 

Credit related

 

Not applicable

 

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