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FAQ

Question:

How do I reset my password / logon / unlock my online account?

Answer:

Click the link here to register and logon to our online Customer Centre and:

  • enter your username and click ‘Sign in’ if you are an existing customer, or
  • click ‘Register’ if you are a new user.
  • If you have forgotten your password, enter your username, click ‘Sign in’, and then click ‘Forgotten your password?’

If you need any help or have locked your account, please call us on Freephone 0808 171 2626 and choose option 4.