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FAQ

Question:

How do I change the personal details you have on file for me?


Answer:

If you are registered for our online Customer Centre, you can change the personal details for your account yourself. Sign in to the online Customer Centre and choose ‘My details’ at the top of the page.

Here you can change:

  • Your contact details
  • Your email details
  • Your security question
  • Your password
  • Your memorable information

If you have forgotten any of these security details, please call us on Freephone 0808 171 2626 and choose option 4.

Alternatively, you can call us on Freephone 0808 171 2626 and we can update your personal details.

Want online access to your account? Register here. For your security, you will need to have proof of identity, such as a passport or driving licence, so make sure you have these to hand.

 

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