As you can appreciate, the current high volume of calls to our customer service centre are having an impact on call waiting times, therefore delaying our answers to your questions. To save you time, here are some easy ways to find what you need.
Contact us
Now more than ever, we're working hard to prioritise customers with urgent or complex queries. That's why we're asking our supportive customers to resolve their queries using their online account.Looking for instant answers?
To save you time, we've put together a helpful tool with a bank of instant answers for the most popular aspects of our platform.
Choose from one of the three most common categories, or explore all the answers
How can we help?
As you can appreciate, the current situation is having an impact on our call wait and email response times.
If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.
Customer Service Centre
- Call us: 0808 171 2626
- Email Customer Service
Lines are open 8:30am to 6:00pm, Monday to Friday.
Old Mutual Wealth
Old Mutual House
Portland Terrace
Southampton
SO14 7EJ
Contact us from abroad
If you're calling us from outside the UK, contact us on the following number:
- Call us: +44 33 3323 3833
Lines open from 8:30am to 6:00pm GMT, Monday to Friday.
Helpful links
Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.