Many people find the answers they need using our questions and answers, or on your online Customer Centre.
How to get the answers you need
1. Instant answers online
2. Speak to an adviser
For help or advice on more detailed queries about your Old Mutual Wealth products, speak to your financial adviser.
3. Get in touch
Our customer service experts are available via phone or email to help give you the support you need.
Looking for instant answers?
To save you time, we've put together a helpful tool with a bank of instant answers for the most popular aspects of our platform.
Choose from one of the three most common categories, or explore all the answers
Activate your online account in less than 7 minutes
Over 100,000 customers are already viewing their investments online, in the same way they do for online banking.
Our customers who use our online service like the fact they can:
- See how their money is performing
- See all their savings in one place; and
- Go paperless to reduce unnecessary admin.
How can we help?
As you can appreciate, the current situation is having an impact on our call wait and email response times – so please do bear with us. We're currently operating at reduced capacity and our phone lines are open for reduced hours of 9am to 5pm, Monday to Friday.
If your query is urgent, you can call through to our teams, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.
Customer Service CentreLines are open 9:00am to 5:00pm, Monday to Friday
Old Mutual Wealth
Old Mutual House
Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.