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Now more than ever, we're working hard to prioritise customers with urgent or complex queries. That's why we're asking our supportive customers to resolve their queries using their online account.

How to get the answers you need

To save you time, here are some easy ways to find what you need.

1. Instant answers online

Many people find the information they need using our helpful bank of questions and answers.

This is the fastest and most popular way to get answers to your queries.

Read questions and answers

2. Your online account

Visit the online Customer Centre to access valuations, check transactions and make updates to your investments.

This is the easiest way to stay up to date with your investments.

Visit online Customer Centre

3. Quarterly statements

For queries about your new quarterly statement, we’ve created a dedicated page to help answer common queries.

You’ll also find a handy statement guide to see what’s new.

Get statement help

Looking for instant answers?

Choose from one of the three most common topics:

Explore all questions and answers

How can we help?

As you can appreciate, the current situation is having an impact on our call wait and email response times.

If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.

Customer Service Centre

Lines are open 8:30am to 5:30pm, Monday to Friday.

Old Mutual Wealth
Old Mutual House
Portland Terrace
Southampton
SO14 7EJ

Contact us from abroad

If you're calling us from outside the UK, contact us on the following number:

Lines open from 8:30am to 5:30pm GMT, Monday to Friday.

Helpful links

Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.