Contact us

Now more than ever, we're working hard to prioritise customers with urgent or complex queries. That's why we're asking our supportive customers to resolve their queries using their online account.

How to get the answers you need

As you can appreciate, the current high volume of calls to our customer service centre are having an impact on call waiting times, therefore delaying our answers to your questions. To save you time, here are some easy ways to find what you need.

1. Instant answers online

Many people find the information they need using our helpful bank of questions and answers.

This is the fastest and most popular way to get answers to your queries.

Read questions and answers

2. Your online account

Visit the online Customer Centre to access valuations, check transactions and make updates to your investments.

This is the easiest way to stay up to date with your investments.

Visit online support

3. Contact your adviser

For help or advice on more detailed queries about your Old Mutual Wealth products, speak to your financial adviser.

Don't have a financial adviser?

Find an adviser today

Looking for instant answers?

To save you time, we've put together a helpful tool with a bank of instant answers for the most popular aspects of our platform.

Choose from one of the three most common categories, or explore all the answers

Explore all answers

How can we help?

As you can appreciate, the current situation is having an impact on our call wait and email response times.

If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.

When calling our contact centre, it can speed things up if you know the extension of the team that specialise in your query.

New platform: Valuations for accounts that have been migrated to our new platform - Option 1
Valuations for all products: Also available on your online account - Option 2
Pension acounts: Collective Retirement Account - Option 3
Investment accounts: ISA and Junior ISA, Collective Investment Account, Investment Bond - Option 4
Online Account: Account activations for financial advisers and the Online Customer Centre - Option 5

Helpful links

Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.