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We are committed to continuing to provide our service to you at this time. We also need to keep our people safe and, like most organisations, we are dealing with a reduced workforce. To ensure service is maintained, our Customer Service Centre colleagues are working remotely to take your calls and emails.

As you can appreciate, the current situation is having an impact on our call wait and email response times – so please do bear with us. It’s best to only call or email, if your enquiry is urgent as we are having to prioritise our services.

Telephone opening hours

Please note that for the time being are telephone lines are open 8am to 6pm Monday – Friday.

Login to our online Customer Centre today

We recommend that customers who aren’t yet using our online Customer Centre, activate their account today – this takes less than four minutes. Our Customer Centre gives you access to valuations and documents to help you to stay up to date with your investments.

Coronavirus Hub

Visit our live support hub and let us keep you up to date and fully informed. You’ll find lots of support including Q&As and expert opinion on investing in current markets.

Visit the hub


If you need to contact us for any reason, we're here to help.

Due recent events arising from the Coronavirus, we are currently taking measures to minimise the impacts to the wellbeing of our staff. Consequently, we're currently operating at reduced capacity and our phone lines are open for reduced hours, as detailed below. If your query is urgent, you can call through to our teams, however we expect there to be a delay in answering your call. Thank you for your support and patience at this time..

Call usCall us

0808 171 2626

Open between 8.00am and 6.00pm Monday – Friday

Write to usWrite to us

Old Mutual Wealth
Old Mutual House
Portland Terrace
SO14 7EJ


Your financial adviser is best placed to help you with your investment or plan and to answer any questions you may have. For that reason, we always recommend that you contact them in the first instance. Don’t have a financial adviser? Find one with our search tool.

For any other enquiries relating to products, services or online support, please call our Freephone number and select from the options below.

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Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.

Other Old Mutual Wealth companies

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  • +44 (0)207 167 3700