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Now more than ever, we're working hard to prioritise customers with urgent or complex queries. That's why we're asking our supportive customers to resolve their queries using their online account.

Looking for instant answers?

To save you time, we've put together a helpful tool with a bank of instant answers for the most popular aspects of our platform.

Choose from one of the three most common categories, or explore all the answers

Explore all answers

How can we help?

As you can appreciate, the current situation is having an impact on our call wait and email response times.

If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.

Customer Service Centre

Call us: 0808 171 2626

Email Customer Service

Lines are open 8:30am to 6:00pm, Monday to Friday.

Old Mutual Wealth
Old Mutual House
Portland Terrace
Southampton
SO14 7EJ

Contact us from abroad

If you're calling us from outside the UK, contact us on the following number:

Call us: +44 33 3323 3833

Lines open from 8:30am to 6:00pm GMT, Monday to Friday.

When calling our contact centre, it can speed things up if you know the extension of the team that specialise in your query.

  • New platform: Valuations for accounts that have been migrated to our new platform - Option 1
  • Valuations for all products: Also available on your online account - Option 2
  • Pension acounts: Collective Retirement Account - Option 3
  • Investment accounts: ISA and Junior ISA, Collective Investment Account, Investment Bond - Option 4
  • Online Account: Account activations for financial advisers and the Online Customer Centre - Option 5

Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.