Many people find the information they need using our helpful tool below, or on our online Customer Centre.
This is the fastest and most popular way to get answers to your queries.
For help or advice on more detailed queries about your Old Mutual Wealth products, speak to your financial adviser.
Please be aware that our team are prioritising customers with urgent and complex queries at this time.
To save you time, we've put together a helpful tool with a bank of instant answers for the most popular aspects of our platform.
Choose from one of the three most common categories, or explore all the answers
Over 100,000 customers are already viewing their investments online, in the same way they do for online banking.
Our customers who use our online service like the fact they can:
As you can appreciate, the current situation is having an impact on our call wait and email response times.
If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.
When calling our contact centre, it can speed things up if you know the extension of the team that specialise in your query.
Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.