Many people find the information they need using our helpful tool below, or on our online Customer Centre.
This is the fastest and most popular way to get answers to your queries.
Contact us
Now more than ever, we're working hard to prioritise customers with urgent or complex queries. That's why we're asking our supportive customers to resolve their queries using their online account.How to get the answers you need
2. Speak to an adviser
For help or advice on more detailed queries about your Old Mutual Wealth products, speak to your financial adviser.
3. Get in touch
Please be aware that our team are prioritising customers with urgent and complex queries at this time.
Looking for instant answers?
To save you time, we've put together a helpful tool with a bank of instant answers for the most popular aspects of our platform.
Choose from one of the three most common categories, or explore all the answers
Activate your online account in less than 7 minutes
Over 100,000 customers are already viewing their investments online, in the same way they do for online banking.
Our customers who use our online service like the fact they can:
- See how their money is performing
- See all their savings in one place; and
- Go paperless to reduce unnecessary admin.
How can we help?
As you can appreciate, the current situation is having an impact on our call wait and email response times.
If you would still like to speak to us about your query, you can call us using the numbers below, however please expect there to be a delay in answering your call. Thank you for your support and patience at this time.
Customer Service Centre
Call us: 0808 171 2626
Lines are open 8:30am to 6:00pm, Monday to Friday.
Old Mutual Wealth
Old Mutual House
Portland Terrace
Southampton
SO14 7EJ
Contact us from abroad
If you're calling us from outside the UK, contact us on the following number:
Call us: +44 33 3323 3833
Lines open from 8:30am to 6:00pm GMT, Monday to Friday.
When calling our contact centre, it can speed things up if you know the extension of the team that specialise in your query.
- New platform: Valuations for accounts that have been migrated to our new platform - Option 1
- Valuations for all products: Also available on your online account - Option 2
- Pension acounts: Collective Retirement Account - Option 3
- Investment accounts: ISA and Junior ISA, Collective Investment Account, Investment Bond - Option 4
- Online Account: Account activations for financial advisers and the Online Customer Centre - Option 5
Helpful links
Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.