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Complaints publication report 

Firm name: Old Mutual Wealth Ltd
Group: (if applicable): Quilter plc
Other firms included in this report (if any): N/A
Period covered in this report: 1 January to 30 June 2018
Brands/trading names covered: N/A

 

 

Number of complaints opened by volume of business

 

 

 

Product / service grouping

 

Provision (at reporting period and end date) per 1000 policies in force

 

Intermediation (within the reporting period)

 

Number of complaints opened

 

Number of complaints closed

 

Percentage closed within 3 days


Percentage closed after 3 days but within

8 weeks

 

Percentage upheld

 

Main cause of complaints opened

 

Banking and credit cards

 

Not applicable

 

Home finance

 

Not applicable

 

Insurance and pure protection


Not applicable

 

Decumulation and pensions

 

Not applicable

 

 

Investments

1.04

N/A

385

359

48%

51%

57%

Error/not following instructions

 

 

Credit related

 

Not applicable

 

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