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Complaints publication report

Firm name: Old Mutual Wealth Life & Pensions Ltd
Group: (if applicable): Old Mutual plc
Other firms included in this report (if any): N/A
Period covered in this report: 1 January 2017 to 30 June 2017
Brands/trading names covered: N/A

 

 

Number of complaints opened by volume of business

 

 

 

Product / service grouping

 

Provision (at reporting period end date) per 1000 policies in force

 

Intermediation (within the reporting period)

 

Number of complaints opened

 

Number of complaints closed

 

Percentage closed within 3 days


Percentage closed after 3 days but within

8 weeks

 

Percentage upheld

 

Main cause of complaints opened

 

Banking and credit cards


Not applicable

 

Home finance

Not applicable

 

Insurance and pure protection

Not applicable

 

Decumulation and pensions

 4.41

N/A

660

685

64%

31%

66%

Other General Admin/Customer Service

 

 

Investments

1.01

N/A

28

26

54%

42%

81%

Other General Admin/Customer Service

 

 

Credit related


Not applicable

 

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