Complaints publication report - Old Mutual Wealth Life Assurance Limited
Share
Print
Print Share

Complaints publication report 

Firm name: Old Mutual Wealth Life Assurance Ltd
Group: (if applicable): Old Mutual plc
Other firms included in this report (if any): N/A
Period covered in this report: 1 July 2017 to 31 December 2017
Brands/trading names covered: N/A

 

 

Number of complaints opened by volume of business

 

 

 

Product / service grouping

 

Provision (at reporting period end date) per 1000 policies in force

 

Intermediation (within the reporting period)

 

Number of complaints opened

 

Number of complaints closed

 

Percentage closed within 3 days


Percentage closed after 3 days but within

8 weeks

 

Percentage upheld

 

Main cause of complaints opened

 

Banking and credit cards

 

Not applicable

 

Home finance

 
Not applicable

 

Insurance and pure protection

 

3.80

            N/A

271

283

47%

52%

37%

Other general admin/customer service

 

Decumulation and pensions

 

2.05

             N/A

188

202

48%

51%

58%

Other general admin/customer service

 

 

Investments

2.52

N/A

121

123

50%

49%

55%

Other general admin/customer service

 

 

Credit related

 

Not applicable

 

Back