On 1 January 2020 Quilter plc completed the sale of Old Mutual Wealth Life Assurance Limited (OMWLAL) to ReAssure. Old Mutual Wealth Life Assurance Ltd was renamed ReAssure Life Ltd on 13June 2020, taking on the ReAssure brand.
As previously confirmed this has no impact on investment and pension products held with Old Mutual Wealth.
Former OMWLAL policies are still being administered by the same team following the rebrand and they can help you with any queries you may have over the telephone, as detailed below.
ReAssure is a leading closed book life insurance company in the UK with 4.3 million policies and c.£69 billion in assets under administration (as at 31/12/2018). We believe ReAssure is an excellent home for the OMWLAL business as it is well-established, highly regarded, committed to excellent customer outcomes and importantly has values very much like our own. Maintaining continuity of high quality customer service is tremendously important and has been a focus of this agreement.
ReAssure has a proven track record of successfully integrating books of pension, insurance and investment business stretching back over 30 years, and has acquired other closed life books from businesses such as Guardian, HSBC, Aviva, Zurich, Barclays Life, and more recently Legal & General.
Below are some questions and answers you may have about the rebrand.
How can I find out more about the rebrand?
You should have received a pack through the post from ReAssure that contained a letter, flyer and Q&A document, which should give you all the information you need about the rebrand.
If you have not received your mailing pack, or you have further questions, please speak to the ReAssure Life team using the contact details below.
How can I contact the teams dealing with my policy?
You can contact the ReAssure Life team on 0808 171 2600, Monday to Friday between 9.00am and 5.00pm, and they will be able to help you with any enquiries about your plan/policy.
From the 15th June this team will become the ReAssure Life team and will answer the phone as ReAssure.
Can I still view policy information online?
If you use the Old Mutual Wealth online Customer Centre you’ll still be able to access your former OMWLAL policies online by using the new ReAssure Online Customer Centre. This will provide all of the same information and services that you access now. It will be available through the ReAssure website at reassure.co.uk.
When you first access the ReAssure Online Customer Centre you will be asked to reset your password. Full instructions will be provided. If you have registered for the Old Mutual Wealth online Customer Centre since 1st January 2020 you may be required to re-register on the new ReAssure online Customer Centre.
If you have other policies with Old Mutual Wealth, you’ll still be able to view them using our existing online services, you just won’t be able to view your ReAssure policies alongside them.
You can find instructions on how to register and log into the ReAssure platform here.