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Old Mutual Wealth tops new Defaqto ‘Pension Service Ratings’


Defaqto, the independent researcher of financial products, has awarded Old Mutual Wealth with a Gold Rating in its new Pension Service Ratings.

Defaqto’s Pension Service Ratings provide an unbiased assessment of the quality of service given by providers of individual pension products including SIPPs, annuities and personal pensions, based on advisers’ experiences. Old Mutual Wealth achieved the top overall satisfaction score with 91%, and is one of only five providers to be given the Gold Service Award.

The Pension Service Ratings are based on a Defaqto survey of 500 advisers who deal in and advise on individual pension products. As part of the survey, the advisers rate the importance they place on 41 aspects of service. In addition, respondents list the pension providers they prefer and then rate their level of satisfaction with the service they receive from them. Defaqto uses all this data and information to rate providers Gold, Silver or Bronze, or not at all.

Portrait of Adrian WalkerAdrian Walker, Retirement Planning Manager, Old Mutual Wealth, said: “The pension market is a core focus for us following the biggest shake-up in the rules around how people access their pension in retirement for a generation.

“Our UK Operations teams have dealt with unprecedented call volumes about the new retirement income options in the run up to the tax year end and our sales teams have for some time been having more and more conversations with advisers about the new retirement planning opportunities.

“To not only achieve a Gold Rating but also get the highest score of all the providers across all pension products is fantastic. I’m so pleased that all our efforts have not gone unnoticed by financial advisers and have clearly been appreciated.”

David Cartwright, Head of Insight and Consulting (Wealth and Protection), Defaqto, said: “Our new Pension Service Ratings should act as a valuable tool to help  advisers  select the most suitable providers based on the reviews of their peers. In this period of unparalleled change in the pensions market it is a real achievement to get the Gold Rating.” 

For more information contact

Tim Skelton-SmithOld Mutual Wealth02380 916 99807824 145

Notes to editors:

About Quilter plc:

Quilter plc is a leading wealth management business in the UK and internationally, helping to create prosperity for the generations of today and tomorrow.

Quilter plc oversees £118.1 billion in customer investments (as at 30 September 2018).

It has an adviser and customer offering spanning: financial advice; investment platforms; multi-asset investment solutions and discretionary fund management.

The business is comprised of two segments: Wealth Platforms and Advice and Wealth Management.

Wealth Platforms includes the Old Mutual Wealth UK Platform; Old Mutual International, including AAM Advisory in Singapore; and the Old Mutual Wealth Heritage life assurance business.

Advice and Wealth Management encompasses the financial planning network, Intrinsic; Quilter Private Client Advisers; discretionary fund management business, Quilter Cheviot; and Quilter Investors, the Multi-asset investment solutions business.

The Quilter plc businesses are being re-branded to Quilter over a period of approximately two years:

• The Multi-asset business is now Quilter Investors

• Intrinsic to Quilter Financial Planning

• The private client advisers business is now Quilter Private Client Advisers

• The UK Platform to Quilter Wealth Solutions

• The International business to Quilter International

• The Heritage life assurance business to Quilter Life Assurance

• Quilter Cheviot will retain its name

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Millennium Bridge House, 2 Lambeth Hill, London EC4V 4AJ, United Kingdom. Registered number: 6404270.  Registered in England.