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Old Mutual Wealth launches ‘B2B2C’ service


Old Mutual Wealth is today launching a new B2B2C top-up service following a successful trial with advisers in 2014.

The service enables financial advisers to give clients the option to top-up their ISA and Collective Investment Account (CIA) online via Old Mutual Wealth’s secure online Customer Centre.

The service was developed with advisers and will be available to clients if their adviser opts to switch-on the functionality. 

Individuals can top-up using a debit payment, internet bank transfer or top-up their ISA using assets already invested in a CIA.

Top-ups will be invested according to the client’s portfolio allocation agreed with their adviser.

Old Mutual Wealth has built this new service in response to demand from financial advisers and customers. Research shows that 43% of consumers want to use a combination of advice and self-service and this is growing rapidly, up from 28% in 2012. The B2B2C service represents an advised process that gives customers and advisers more freedom over how they manage top-ups.

The service was trialled with a selection of firms during the 2014 ISA season. Feedback demonstrates advisers felt it gave them an efficient way to process top-ups for clients that would prefer to complete a top-up transaction without a face-to-face meeting. It also avoids losing clients to an execution only broker if they want to self-serve for part of their investment portfolio.

Scott Goodsir

Old Mutual Wealth UK Managing Director of Distribution Scott Goodsir says:

“Many advisers tell us they want to be able to give clients the option to self-serve for some simple transactions. Following a successful trial, we are pleased to offer this option to advisers and their clients. We understand this will not be appropriate for all clients and that is why we are giving advisers complete control over whether they choose to offer this service.”

For more information contact:

Michael GlenisterOld Mutual Wealth 0207 7789 63807469 144 535
Tim Skelton-SmithOld Mutual Wealth 02380 916 99807824 145 076

Notes to Editors:

About Quilter plc:

Quilter plc is a leading wealth management business in the UK and internationally, helping to create prosperity for the generations of today and tomorrow.

Quilter plc oversees £118.7 billion in investments (as at 30 September 2019).

It has an adviser and customer offering spanning: financial advice; investment platforms; multi-asset investment solutions; and discretionary fund management.

The business is comprised of two segments: Advice and Wealth Management and Wealth Platforms.

Advice and Wealth Management encompasses the financial advice business, Quilter Financial Planning; the discretionary fund management business, Quilter Cheviot; and Quilter Investors, the Multi-asset investment solutions business.

Wealth Platforms includes Old Mutual Wealth UK platform; Old Mutual International, including AAM Advisory in Singapore; and the Old Mutual Wealth Heritage life assurance business.

The Quilter plc businesses are being re-branded as follows: 

  • Quilter Financial Planning (previously Intrinsic)
  • Quilter Private Client Advisers (previously Old Mutual Wealth Private Client Advisers)
  • Charles Derby Group (becoming Quilter Financial Advisers)
  • Quilter Financial Adviser School
  • Quilter Cheviot
  • Quilter Investors
  • Old Mutual Wealth (becoming Quilter Wealth Solutions in 2020)
  • Old Mutual International (becoming Quilter International in 2020)

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Millennium Bridge House, 2 Lambeth Hill, London EC4V 4AJ, United Kingdom. Registered number: 6404270.  Registered in England.