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Frequently asked questions
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Power of attorney
It is a legal document which lets the ‘donor’ appoint one or more people (‘attorneys’) to make decisions on their behalf.
We need you to send us the following documents:
1) The Power of Attorney document – we need the original or a copy which has been certified by a solicitor, or by the donor.
2) Proof of identification for each attorney who will be acting on the donor’s behalf.
If you are not using a financial adviser please send us one of the following:
We can accept originals of these documents, or copies if they are certified by a financial adviser, solicitor doctor, bank manager or accountant.
3) A completed Power of Attorney form
The attorney can receive information and authorise transactions on the donor’s investment.
There may also be specific restrictions written into the document which affect the types of transaction the attorneys can authorise.
If there is more than one attorney, the Power of Attorney document will confirm whether instructions must be authorised by ALL of the attorneys, or whether they can act ‘jointly and severally’ (meaning together or separately).
There are different types of Power of Attorney, please make sure you know which type you have as this can affect the action you can take.
Yes. Under HMRC regulations, ISAs and CRAs may only be opened by an attorney, on a donor’s behalf, if certain criteria apply. More details are in our Power of Attorney form.
Yes, unless the Power of Attorney contains specific restrictions prohibiting it.
We can make payments to the donor or to the attorney if the bank account is held as an attorney’s account, for example ‘Mrs Smith as attorney for Mr Brown’.
To protect our customers’ investments against fraud, we will not make a payment without evidence of the bank account ownership. For this we can accept:
You can send us this information at any time and we will hold it on file. Alternatively, you can send it at the time a withdrawal is requested.
Yes, once we have received and noted the Power of Attorney.
The attorney will need to register for online access here using the donor’s account number and the attorney’s own personal details.
This depends on the type of Power of Attorney granted. For example, it could be written to give power only for a certain number of years, or it may end if the donor loses mental capacity. The donor can also end the Power of Attorney, if they still have mental capacity to do so.
All Powers of Attorney end when the donor dies.