This site is for financial advisers only, Click here for the consumer site.

Share
Print
Print Share

“We aim to pay our clients quickly at what can be a very difficult time for them and their families, and our friendly team of experienced professionals treat them with empathy throughout this process”.

 

Andy Mason, Claims Specialist

Our record of paying claims continues to be one of the best in the industry – after all, providing financial support when someone needs it most is what we’re here for.

You can find full details of the claims we paid in 2018 in our sales aid.

 

CLAIMS PAID IN 2018

At Old Mutual Wealth the vulnerability of our customers has been at the forefront of our minds for some time. It’s why we signed up to the Protection Distributors Group’s Funeral Pledge, and Claims Charter.

The funeral pledge means we are able to pay up to £10,000 from the cover to a funeral director, on behalf of your client, to pay for the funeral. This payment can be made before probate is complete.

These two initiatives perfectly complement the processes we already have in place, designed to speed up payments and help reduce financial hardship. These include payments of up to £300,000 without probate, payments of up to 25% directly to HMRC to pay IHT bills ahead of probate, and accepting a customer’s own medical evidence to speed up the evidence-gathering process.

LIFE COVER CLAIMS

Most common reasons for life insurance claims
Cancer 29.33%
Respiratory 21.78%
Cardiovascular 11.33%
Old age 6.89%
Dementia 6.67%

CRITICAL ILLNESS CLAIMS

Most common reasons for critical illness
insurance claims
Cancer 66.45%
Heart attack 11.18%
Stroke 7.24%
Heart valve surgery 3.29%
Benign brain tumour 1.97%
Other 9.87%

MAKING A CLAIM


POLICY FINDER TOOL

Use this tool to identify and download the specific list of critical illnesses that a plan covers.

PDG claims charter logo

Financial Adviser Verification