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Contact us

Getting in touch

For all enquiries relating to products, services and online support, please call our Freephone number and select from the options below. Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.



Call 0808 171 2626

+ select option below

Open between 8.00am and 7.00pm Monday – Friday



Option 1


Alternatively, please email

Option 2

Collective Investment Account
Collective Investment Bond
Collective Retirement Account

All queries relating to our current ‘platform’ products, including servicing and policy enquiries.

Option 3

Other products not listed above

All queries relating to life, pension, protection, or bond products offered by Old Mutual Wealth Life Assurance.

Option 1: Pensions
Option 2: Bonds
Option 3: Life cover or protection

When you select Option 3, you will be given the following options:

If you’re calling about your recent Life Review Pack, please press 1. For all other life cover or protection queries, press 2.

Option 4

Online technical support and Adviser View password reset

To reset your platform password, please contact your master user.


To call from abroad: +44 33 33 233833.

Commission and terms of business

For queries relating to terms of business registrations, setting up master user online accounts and commission payment enquiries, please email us at

Consultants and specialist support

Please follow the links in the top left-hand corner of this page to contact your wealth management consultant, our adviser sales centre, or our specialist/platform support teams. If you are not sure who your consultant is, please email

Other Quilter companies



+44 (0)1624 655555

Quilter Investors webiste


+44 (0)207 167 3700

Financial Adviser Verification